Privacy Policy

Introduction

Fatima IVF Fertility & Women’s Centre (“Fatima IVF”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal and health information entrusted to us by our patients, visitors, partners, and website users.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard personal information when individuals access our website, schedule appointments, receive fertility or healthcare services, participate in consultations, or otherwise interact with our clinic.

This Privacy Policy is designed in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, and other applicable healthcare and medical confidentiality regulations.

Information We Collect

We collect personal information only to the extent necessary for providing medical care, fertility treatments, patient support services, administrative functions, and legal compliance.

Personal Information

  • Full name
  • Date of birth
  • Age
  • Gender
  • Residential address
  • Email address
  • Mobile number
  • Emergency contact information

Medical & Health Information

  • Medical history
  • Fertility history
  • Gynecological records
  • Pregnancy-related information
  • Diagnostic reports
  • Laboratory test results
  • Ultrasound reports
  • Treatment plans
  • Prescriptions
  • Surgical records
  • IVF, IUI, ICSI, and fertility procedure records
  • Donor program information where applicable

Financial Information

  • Billing information
  • Payment transaction records
  • Insurance-related information
  • Refund and reimbursement records

Identification Information

Where legally required, we may collect:

  • Aadhaar details
  • PAN details
  • Passport information
  • Government-issued identification documents

Website & Technical Information

When users visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system details
  • Website usage activity
  • Cookies and analytics information

How We Use Personal Information

We process personal information only for legitimate healthcare, administrative, operational, and legal purposes.

Patient Care & Medical Services

  • Fertility evaluation and diagnosis
  • IVF, IUI, ICSI, and reproductive treatment services
  • Pregnancy and antenatal care
  • Gynecological consultations
  • Follow-up consultations and treatment monitoring
  • Appointment scheduling and reminders
  • Emergency medical support

Communication

  • Responding to patient inquiries
  • Appointment confirmations
  • Treatment-related communication
  • Sharing important healthcare updates
  • Providing patient support services

Billing & Administration

  • Payment processing
  • Medical billing
  • Insurance coordination
  • Financial record maintenance
  • Audit and accounting requirements

Legal & Regulatory Compliance

  • Compliance with healthcare regulations
  • Government reporting requirements
  • Medical record maintenance
  • Legal obligations and dispute resolution
  • Protection of patient safety and public health

Website Management & Improvement

  • Website performance monitoring
  • Analytics and usage tracking
  • Security monitoring
  • Service improvement and optimization

Consent

By submitting information through our website, appointment forms, consultation requests, WhatsApp communication channels, or during medical consultations, you consent to the collection and processing of your personal information in accordance with this Privacy Policy.

Where required by law, separate consent may be obtained for sensitive medical information, fertility treatments, donor programs, reproductive health procedures, or specialized healthcare services.

Confidentiality of Medical Information

Patient medical records and fertility-related information are treated with strict confidentiality.

We maintain appropriate administrative, technical, and organizational safeguards to protect sensitive medical information from unauthorized access, disclosure, alteration, or misuse.

Medical information will only be disclosed:

  • With patient consent
  • To authorized healthcare professionals involved in treatment
  • Where required by law
  • For medical emergencies
  • For insurance processing where applicable
  • For court orders or lawful governmental requests

Cookies & Website Technologies

Our website may use cookies, analytics tools, and related technologies to improve user experience, website performance, and service delivery.

Users may choose to disable cookies through their browser settings; however, certain website features may not function properly as a result.

Third-Party Services

We may engage trusted third-party service providers for:

  • Website hosting
  • Analytics services
  • Appointment management
  • Communication platforms
  • Payment processing
  • Technical support

Such providers are required to maintain appropriate confidentiality and security standards.

Data Retention

We retain personal and medical information only for as long as necessary to:

  • Provide healthcare services
  • Maintain medical records
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Enforce institutional policies

Retention periods may vary depending on applicable healthcare regulations and statutory requirements.

Your Rights

Subject to applicable laws, individuals may have the following rights:

Access

You may request access to personal information maintained by Fatima IVF.

Correction

You may request correction of inaccurate, incomplete, or outdated information.

Withdrawal of Consent

Where processing is based on consent, you may withdraw consent subject to legal, medical, and regulatory limitations.

Deletion

You may request deletion of personal information where legally permissible and where retention is no longer required.

Grievance Redressal

You may contact us regarding concerns about the handling of your personal information, privacy rights, or data protection practices.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, loss, or destruction.

However, no digital platform, online transmission, or electronic storage system can guarantee absolute security.

Children’s Privacy

Information relating to minors may be collected only where necessary for medical treatment, pregnancy-related care, neonatal services, or healthcare requirements, and generally with parental or legal guardian authorization where required by law.

Changes to this Privacy Policy

Fatima IVF Fertility & Women’s Centre reserves the right to revise, update, modify, or replace this Privacy Policy at any time to reflect legal, operational, technological, or healthcare-related changes.

Updated versions will be published on this page with a revised effective date.

Contact Us

For privacy-related inquiries, patient data requests, or grievance redressal, please contact:

Fatima IVF Fertility & Women’s Centre

Website:
https://fatimafertility.com/

Email:
fatimaivfcentre@gmail.com

Phone:
+91 91766 24850

Effective Date

This Privacy Policy is effective from the date of publication and shall remain in force until updated or replaced by Fatima IVF Fertility & Women’s Centre.